Senior Account Manager

Location: Chicago, IL or Grand Rapids, MI

Do you love finding opportunities and solutions to complex riddles? We are seeking a strategic Senior Account Manager who will be responsible for leading the day-to-day management of a portfolio of accounts with oversight from an Account Supervisor/Account Director and/or VP, Client Services. This all-star position builds meaningful relationships with clients and facilitates seamless project management from inception to completion internally at the agency, approaches complex challenges with a proactive attitude and fosters a collaborative personality. Ideal candidates are always looking for their better and never satisfied with the status quo.

Both of our offices are hiring! So whether you’re in Grand Rapids or Chicago this job may be the perfect fit for you.

The Senior Account Manager reports to the VP, Client Services.


  • Strategic account development and organic growth of client(s). Manages the client relationship, seeks opportunities to help build their brand
  • Proactively learns our client’s business and competitive landscape
  • Provides great client service by managing expectations, identifying opportunities, building value and the ability to effectively communicate clear direction
  • Receives project input from client, develops a top-notch creative brief that’s going to move the needle, and kicks off projects with internal teams
  • Be the brand steward that will scrutinize and proofread all deliverables before delivery and production
  • Handles paperwork and maintains digital files on all client activities, their competitors and their industries; maintains client correspondence file, approvals, copy, for daily processing and tracking of account service work
  • Ensures all deliverables have been provided to client or vendor accurately, on-time and within budget
  • Assists with client billing and reporting
  • Documents project post mortems/debriefs
  • Participates in the development of SOW’s and any client facing documentation
  • Provides ongoing strategy and idea generation for accounts
  • Participates in agency new business efforts
  • Exhibits a true can-do attitude


  • Bachelor’s Degree (Marketing or Business) from an accredited college or university
  • Minimum 5-7 years experience working in an advertising or marketing agency in supervised account group capacities (i.e., experience writing proposals, managing projects, etc.) with a proven track record of success
  • Strong oral and written communication skills
  • Superior interpersonal skills and relationship building
  • Ability to manage multiple priorities
  • Superior time management and organizational skills
  • Critical thinker
  • Self-motivated, resourceful and proactive
  • Ability to think strategically as well as being diligent with details
  • Someone who can answer “TRUE” to this True or False question: “no problem is too challenging for me.”

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