Data Detective: Digging for Analytical Treasure

Written by

Carrie Von Rosen

Digital Business Analyst

As our chief data detective, Carrie’s typical day bears some resemblance to the call to the machines at the end of the Matrix—with a mess of numbers and patterns everywhere. She spends her time reading and interpreting these numbers, with an assist from Google. She looks for opportunities to leverage these behavioral insights into improved results for our clients’ digital campaigns and properties. Carrie took a winding path to her current position. She literally may have done and seen it all!

In my 11+ years with BFT, I’ve worked in accounting, media buying and even HR and administration. Previously, I built a strong foundation in both data wrangling and analyzing and in modifying human behavior as a psychotherapist, elementary science teacher and crime analyst. Suffice it to say, I have skills!

Fast Facts:

  • Driven by unrelenting curiosity.
  • Reiki master and shamanic energy healer.
  • The best mysteries may be the unsolved ones.

You’ve created great content, crafted a compelling call to action (CTA) and built a special landing page. But, do you still lie awake at night wondering if your campaign is bulletproof? Will users find your most valuable content? Will they engage sufficiently to become your next customer? It’s through the application of analytics by data detectives that you can determine if your new campaign is working hard…or hardly working.

Optimizing for Marketing Gold

Finding the hidden clues to user behavior is the job of data detectives. Armed with the right analytical tools and deciphering abilities, we can determine whether your content is effectively leading users to read your CTA and if that offer is sufficient to convert them into marketing gold.

This numerical trail to improved conversions starts with taking a closer look at the viewers who actually did convert. This will allow us to understand the path they took through your site, what content they interacted with and when they decided to take action. Then, by comparing this to the path of viewers who dropped off, we can determine where these other users might be getting lost.

Case File: Scrolling for Improved Conversion

About halfway through its annual product rebate campaign, one of our clients asked for help in optimizing conversions. The digital display media portion of their campaign had already been optimized, but they were perplexed by the mild response rate they were seeing.

Having installed several custom event tracking tools when the landing page was developed, we confirmed their concern over the interaction and conversion rates for three of the CTAs. In the absence of any obvious reasons for the low response rates, we turned our attention to the behavior of the individuals who successfully claimed the rebate. That provided some valuable insights.

For example, these individuals were six times more likely to have watched the landing page video than those who did not claim a rebate. That was a very big clue.

Behavioral analysis has taught us that while people scroll, they often do so to the point where they are satisfied they have learned everything they think they need to know. Then, they drop off the page. When this happens, they can miss your most persuasive content. Pinpointing that drop-off point calls for the analytical equivalent of a power tool: custom scroll tracking.

After installing additional custom code on the client’s landing page, we were able to capture data about how far down users were scrolling before clicking away.

In this case, 23 percent of successfully converted users—those who claimed a rebate—scrolled to the bottom of the page. Another 27 percent scrolled down to the claim form, while the remaining 50 percent scrolled to the video and then used anchor links to go directly to the rebate claim form.

Clearly, for half of those claiming the rebate, the video was the deciding factor. Getting more visitors to view the video appeared to be the path to improving conversions. To confirm this theory, we turned our attention to the scrolling behavior of those users who didn’t claim a rebate. That’s where we struck our marketing gold!

None of these visitors had scrolled to the bottom. Most dropped off at a popular piece of content, the rebate terms and conditions, located above the video on the landing page. They never saw the video, missing out on the critical conversion point.

While the data highlighted the role the video played in promoting conversions, it brought something equally valuable to the surface. The behavior also suggested that the terms and conditions content contained information that many users thought they wanted. Using this content to entice users further down the page would lead them past the video and on to the CTA, the rebate claim form.

After reorganizing the order of the content, the campaign’s conversion rate rocketed. The client saw a 278 percent increase in video views and a 171 percent increase in rebate claims. Overall, CTA activity rose 52 percent.

The Importance of Digging for Data Below the Fold

By following users through your site, you can identify the content they care about the most. From there, it’s a metaphorical shovel’s throw to the treasure you seek from your data, the golden nugget that convinces them to convert.