The NFCC’s website was suffering from growing structural and performance issues at the same time the nonprofit was launching many new initiatives. In a staged website rebuild, we gave the NFCC greatly improved capabilities to connect and manage relationships with consumers, government agencies and donors.
The National Foundation for Credit Counseling (NFCC), the largest and longest-serving nonprofit financial counseling organization in the U.S., needed website update services for a wide range of performance issues occurring on its website. The site primarily served as a link to connect consumers with NFCC’s national network of nonprofit counseling agencies. Due to a mix of older systems and multiple platforms, the site required three different technology partners to maintain and only managed a 40% uptime. From a credibility standpoint, this was especially troubling as the NFCC introduced a new set of initiatives and student load debt services in competition with “for-profit” agencies providing less comprehensive services.